Shipping Fee

Confirm

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It usually takes 1-3 business days for your order，while some items may take longer than expected.

Shipping

For orders over £59, you can enjoy free Standard Shipping. Please note that Express Shipping requires a street address in English and a contact number as delivery cannot be made to P.O. Box addresses.

Due to longer customs clearance times experienced, e.g. due to more stringent security checks, please be advised that Standard Shipping time may be affected.

Orders cannot be delivered to military addresses (APO, FPO, DPO), Argentina, Bahrain, Burkina Faso, Burundi, Central African, Chad, Comoros, Congo (Kinshasa), Congo(Democratic Republic), Cote D'lvoire, Cuba, East Timor, Ecuador, Equatorial Guinea, Eritrea, French Guiana, Gabon, Georgia, Guernsey, Iraq, Jersey, KOREA.DEMOCRATIC PEOPLES REPUBLIC OF, Laos, Lesotho, Liberia, Marshall Islands, Martinique, Nauru, Netherlands Antilles, Nigeria, Reunion, Saint Lucia, Samoa, Sierra Leone, Somalia, ST. HELENA, Togo, Uruguay, Zimbabwe, Barbados, Bonaire, Botswana, Costa Rica, French Polynesia, Grenada, India, Kosovo, Libya, Malawi, Mayotte, NEVIS, Niue, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Solomon Islands, Somaliland, ST. EUSTATIUS, ST. MAARTEN, Tanzania, Venezuela, VIRGIN ISLANDS.(UK), Zambia. For US territories, please provide an alternative address. For customers in Puerto Rico, please state Puerto Rico in the country section instead of state or province.

Shipping method can be selected at Checkout.

Note:
If you need to modify the order, it may result in the order amount not meeting the previous shipping standards / coupons usage conditions, which may result in a reduction in the refund amount.
Before modifying the order, the customer service will send you a confirmation message, and we will process the order after receiving your confirmation, so please reply as soon as possible.

Return Policy

If you are not 100% satisfied with the items you received, Online purchases made through summervivi.com can be returned or exchanged within 15 days from the delivered date. Note that overdue requests may not be accepted.


What is your Return & Exchange Policy?

1. Flash sale, Face Mask,Babydolls&Chemises, Bustiers&Corsets, Teddies, Bras&Bra Sets, Panties, Shapewear, Stockings, Nude Bra, Special offer(9.99-19.99) GBP, Jewelry，Special Offer are not covered by warranty and non-returnable.

2.All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.

3. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative.

4. For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.

5. Please also do not mail any envelopes to the return address for inquiry. We will discard the letter automatically. The best way to communicate and solve problems is to contact us by email. Our contact method is: support@summervivi.com


Order Cancellation

If you want to cancel the order, please contact us (support@summervivi.com) and provide your order number and state the reason.

For orders that need to be canceled but have not been shipped, we will offer a full refund.
We will NOT accept order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.
Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)


Return/Exchange Process

All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
Items can be returned or exchanged within 15 days from the delivered date. Note that overdue requests will not be accepted.
Return/Exchange shipping fees are at the customer's own expense.(include order's shipping fee)
We do not accept returned items that were sent back directly without notifying us first.


Step 1: Please email our customer service representatives at support@summervivi.com to get a return authorization and return address, stating your order number and reason for return.

Step 2: After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

Step 3: You will receive the refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Contact Us

Company name: Hefei Ruituo Information Technology Co., Ltd.

Company address:1222, Building E, Weilan Business Port City Plaza, No. 188 Qianshan South Road, Shushan District, Hefei, Anhui, China 

Email: support@summervivi.com

FB:https://www.facebook.com/Summerviviswimsuit